New scam impersonates NHS calls

A scam in which fraudsters impersonate the NHS via automated phone calls has been reported.

The calls, which appear to come from a UK mobile number, claim that patients must update their GP records over the phone or risk being removed from the practice list.

They may ask for personal information, such as address, NHS number, or bank details.

The public is being warned that these calls are not genuine and told that the NHS will never contact patients by phone to demand updates to their records, threaten removal from a GP list, or request personal or financial information.

Patients have been advised to end the call and ring the practice directly if they are unsure whether a call is genuine.

And they have been asked to report suspected fraud to the NHS Counter Fraud Authority at https://cfa.nhs.uk/report-fraud.

Published on 24 November 2025